TAONONGS

TAONONGS

Delete your TAONONGS account

Delete your account in TAONONGS, use the web app without installing anything, or contact support to request deletion. Opening this page or sending an email does not delete an account.

1. Delete inside TAONONGS

  1. Sign in to the account you want to delete.
  2. Open Profile → Manage account → Delete account.
  3. Review your pets. If you are the only Owner, transfer ownership to another existing member, or explicitly choose to delete that pet and its data. A pet with another Owner stays with them.
  4. Acknowledge each pet deletion you choose, type DELETE, then select Delete account permanently.

Deletion is permanent. If it fails, the app shows an error; do not assume deletion is complete. Follow the retry instructions or contact support.

2. Request deletion without installing the app

You can sign in to the TAONONGS web app in your browser and follow the same steps above. You do not need to install the Android or iOS app.

Open TAONONGS in your browser

If you cannot use the web app, email support@taonongs.com with the subject TAONONGS account deletion request. Include the email address used for the account and say that you want to delete the account. Send from that address if you can. If you no longer control it, say so; do not send passwords, OTPs, tokens, or identity documents in the initial request.

Email an account deletion request

You can also copy the support address into any email service. The link opens an email draft; you must send it yourself. An email request does not immediately delete anything.

3. How account ownership is verified

In-app and web deletion require a signed-in account. The server verifies the authenticated user and acts on that account, not an account identifier supplied in an email.

For support requests, ownership must be verified before any deletion. An email address, display name, or an unverified request alone is not sufficient. Verification may require you to sign in through the official TAONONGS app or website and confirm the request. Enter a sign-in code only in TAONONGS; never email it to support. If ownership cannot be verified, the account will not be deleted from that request.

Decisions about solely owned pets must also be resolved before account deletion. Support contact does not bypass these checks.

4. What is deleted

  • Your personal profile and avatar, pet memberships, and account access.
  • Account-linked push/device registrations, notification preferences and deliveries, notification recipients, and directly account-linked product analytics.
  • The authentication account and its ability to refresh sign-in sessions.
  • Pets you explicitly choose to delete when resolving sole ownership, their pet-scoped records, and media selected by account-deletion cleanup. Unreferenced media owned by your account is also cleaned up.

5. What may remain

  • Pets with another Owner, including pets transferred to an existing member, and shared care, health, refill, and relevant media records used by remaining members. Direct account attribution is removed where appropriate; shared record content may remain.
  • Shared expense, split, and settlement facts needed to preserve balances, with your participant shown as Deleted account instead of your profile identity.
  • Minimal private moderation/security case facts where necessary. Related identifying text, photo paths, and direct account references in moderation evidence are removed by the deletion process.
  • Copies other people have already downloaded are not removed by this process.

The existing Privacy Policy sets no fixed retention period for delivery, security, and operational records. We do not promise a fixed completion deadline or deletion of every shared record. See the Privacy Policy, sections 12–16 for the retention and shared-data rules. For questions about identifying content that remains in a shared record, contact privacy@taonongs.com.

6. Want to keep your account?

If you want to request deletion of specific personal data while keeping your account, email support@taonongs.com and clearly say to keep the account. Identify the data you mean without sending sensitive content. Requests require ownership verification and are subject to the shared-record rules above. The app does not currently offer a single action to delete all account data while retaining the account. Individual record controls are available where your role permits.