TAONONGS

TAONONGS

Privacy Policy

Effective date: 15 October 2026

This policy explains how TAONONGS handles information when people use our shared pet-care service.

1. Who operates the service

Nopanan Pongitthidej is the operator of TAONONGS. For general support, email support@taonongs.com. For privacy and personal-data questions, email privacy@taonongs.com.

2. Information we collect

  • Account information: email address, display name, profile photo, account identifier, language, and timezone.
  • Pet profiles: name, photo, species, breed, date of birth, sex, neutered or spayed status, weight, and conditions you enter.
  • Shared care content: tasks, schedules, reminder recipients, completion facts, comments, observations, and care photos.
  • Pet health and refill records: pet weight history, chronic conditions, notes, supplies, usage estimates, cycles, and reminder settings. These are records about pets, not the human user’s clinical or HealthKit data.
  • Expense records: description, amount, category, payer, splits, settlements, notes, and dates. TAONONGS does not collect card or bank details and does not process payments.
  • Device and notification data: an installation identifier, push token, platform, preferences, delivery status, and provider ticket or receipt metadata.
  • Usage and operational data: account-linked page views and product actions, app version/build, platform, network and operational logs, delivery diagnostics, and infrastructure totals.

3. How we use information

We use information to authenticate accounts; provide pet profiles, care tasks, health and refill records, expenses, shared access, reminders, and support; protect the service; troubleshoot delivery; and understand product use. We do not use this information for third-party advertising.

4. Shared pet households

Pet information is shared with authorized Owners, Caregivers, and Viewers according to each pet’s role rules. People you invite may see the pet profile and shared care history; expense access remains limited by the app’s role rules. Do not add information you do not want authorized pet members to see.

5. Photos and user content

Profile avatars, pet photos, and completion photos are stored in private media storage. TAONONGS generates signed access links for authorized use. Notes, observations, and photos remain user-provided content and may be visible to other authorized members of the pet.

Uploaded original photos may contain embedded GPS coordinates (precise location), capture dates, camera information, or other EXIF metadata. This includes photos uploaded using iOS version 0.1.0 (Build 13), which does not guarantee that this metadata is removed. Metadata is stored with the photo as part of the photo feature and can be linked to your account and pet records. Authorized members who access or download an original may receive its metadata too. A preview or thumbnail does not guarantee that the original is free of metadata. We do not use photo location for advertising or tracking.

6. Pet health information

TAONONGS stores pet weight, chronic conditions, and other pet health notes users choose to enter. These features organize pet records; they do not provide veterinary diagnosis, emergency care, or human medical-data services.

7. Expenses and settlements

Expense, split, and settlement entries are shared household records. They record who paid and how costs were allocated; they do not transfer money or collect payment credentials.

8. Notifications and devices

When enabled, device registration is used for care-due reminders, a 15-minute care follow-up, and refill reminders. A push may include a pet name, task title, or refill-item context. Notification text excludes completion notes, chronic conditions, health observations, expense information, raw push tokens, and raw user identifiers. Routing tokens are processed separately to address the recipient device. Delivery uses Expo Push Service and Apple Push Notification service (APNs) on iOS, and Google Firebase Cloud Messaging (FCM), including Firebase Installations, on Android. These services process installation identifiers, registration tokens, app/device information, and delivery metadata as needed to provide notifications. Android installation processing may occur before notification permission is granted; disabling notifications does not guarantee deletion of all provider installation records.

9. Analytics and operational data

TAONONGS uses first-party product analytics for page views and feature actions. Events may be linked to an account and pet identifier; they exclude care notes, health content, photos, push tokens, OTPs, and expense amounts. Operational monitoring records aggregate usage, safe object-path fingerprints, and delivery/error metadata. There is no advertising SDK or cross-company tracking in the audited app.

Supabase and its network/gateway services process and retain IP addresses, request and device metadata, response timing/status, and approximate country, region, and city derived from IP addresses for service operation, troubleshooting, and security. Some logs are linked to an account or session. This approximate location is not obtained by reading device GPS. There is no in-app opt-out from gateway logging while using the service. We do not use these locations for advertising or geographic product personalization.

10. Service providers

Supabase processes authentication, database, private storage, realtime updates, and server functions. Expo/EAS provides application build, update, hosting, and push-delivery services where used. Apple processes iOS push delivery; Google processes Android FCM/Firebase Installations data. Supabase Auth sends email OTP through Resend Custom SMTP, including the recipient address, authentication email content, and necessary delivery metadata. Resend also sends moderation notifications to our support team containing a report identifier, target type, reason, and time. These notifications do not include the reporter's email, full report details, snapshots, photos, or signed photo links. Authorized operators review the private report separately. Support/privacy correspondence is handled through Google Workspace. These providers process data on our behalf; this is different from selling personal information.

11. Data sharing

We share data with authorized pet members and service providers as needed to operate TAONONGS, or when required by applicable law. The audited app does not sell personal data, share it with data brokers, or use it for cross-company targeted advertising.

12. Retention

Account and personal information is retained while an account is active and as needed to provide and secure the service. Shared pet records may remain for remaining household members while the shared pet exists. Delivery, security, and operational records are retained only as reasonably necessary for service operation, security, troubleshooting, and delivery integrity; no fixed duration is currently defined. Deleting a solely owned pet removes pet-scoped records through database cascades and account-deletion media cleanup.

Provider logs, backups, email-delivery records, and SDK installation records may have separate retention and deletion processes depending on the service and configuration. Account deletion does not guarantee that every provider record or backup is erased immediately. We do not promise a single fixed retention period or completion deadline for these records. Contact privacy@taonongs.com for privacy requests.

Private abuse reports may include a snapshot of reported content and limited account references for investigation. Only authorized operators can access this evidence. We retain limited moderation and security evidence only where necessary for abuse prevention, investigation, security, or legal obligations. Necessity is reviewed when a case closes or a privacy request is received; no fixed retention period has been established.

13. Account deletion

Delete your account in the app at Profile → Manage account → Delete account. Support contact is not required.

Deletion removes the personal profile and avatar, memberships, push/device registrations, notification preferences, directly account-linked analytics, Auth account, and refresh capability. A sole Owner cannot complete account deletion until every solely owned pet is transferred to another existing member or explicitly deleted.

14. Shared data after deletion

A pet survives account deletion whenever another valid Owner remains. Remaining Owners keep the pet. Shared care, pet health/refill history, and relevant shared media may remain for the household, with direct user attribution removed where appropriate. Shared financial facts may remain with a pseudonymized “Deleted account” participant where needed to preserve household records and balances.

If an original photo remains in a surviving shared record, its embedded GPS/EXIF metadata may remain with it. Removing direct account attribution does not by itself remove metadata from an image.

When an account is deleted, related moderation evidence loses its direct account references, identifying text, and photo paths, including references to an original author or uploader and later editor. Minimal case facts may remain privately. Referenced media on surviving shared pets may remain for the household; unreferenced owned media is removed by account-deletion cleanup. Deletion does not promise removal of every shared record or downloaded copy.

15. Security and international processing

We use authentication, private media storage, role-based access controls, row-level database policies, and encrypted network transport. No online service is completely secure. Service providers may process information in countries where they operate, subject to their contractual and security practices and applicable law.

16. Your choices and rights

You can change profile details, language, notification preferences, device registration, and shared-pet content where your role allows. You can delete your account in app. For access, correction, deletion, or other privacy questions, email privacy@taonongs.com. Rights vary by applicable law.

17. Children and legal capacity

TAONONGS is not specifically directed to children. Users must have legal capacity to accept the Terms under applicable law, or use the service with appropriate parent or guardian consent where required.

18. Changes and contact

We may update this policy as the service changes and will post the revised policy with its effective date. Questions can be sent to privacy@taonongs.com.